Terms and Conditions


Children are warmly welcomed in our Resort, although we don’t have special playgrounds or a Kids club, the kids will certainly enjoy our thermal waters.
On request we can deliver a CD player and children’s movies to your room. The reception desk will gladly assist any needs your children may have.

Minimum night stay requirement

Minimum stay requirements apply only in Peak Season.
You will be informed at the time of booking which minimum stay applies to your dates.
Your credit card must be valid for your booking dates. If you do not have a credit card, we require a cash deposit
equal to the stay and tax/service charges at the time of booking.

Pool towel policy

On your arrival you will receive a pool towel ticket for each person.
Pool towels are given out in the reception.
When leaving the pool, please deliver your towel in the reception.
Missing towels will be charged at $20 each.

Pet policy

Pets are not allowed.

Special requests and comments

Please be informed that we do our utmost to fulfill your requests, but we cannot guarantee room locations until the day of arrival.

Travel insurance

We highly recommend all guests to protect themselves from losses due to last minute cancellations or no-shows.
Because we are a small, independently owned business, and have high demand, we are not flexible when it comes to the paid deposit with last-minute cancellations and no-shows. Please read our policy carefully and consider contacting your insurance agent for travel insurance. To find the right Travel Insurance, visit: InsureMyTrip

Cancelation policy

Cancellations in High season 30 days or less prior to arrival, in Green season 15 days prior to arrival, in Peak season 60 days prior to arrival incur 100% penalty (all room nights reserved).
We are very strict with our cancel policy and will always charge, regardless of the circumstances, therefore we highly recommend that all of our guests obtain travel insurance to protect themselves.

No smoking policy

The resort is a non-smoking resort.
All rooms are non-smoking. A fee of $250 USD cleaning charge will be charged to your account if you smoke in the room. The fee pays for a team who will clean all of the surfaces of the room, including walls, ceiling, furniture, fabrics, and linens as well as replacing the printed materials, to eliminate smoke residue.

Responsibility for tours

Please be informed that we offer tours, from third party tour operators, as a complementary service to our guests. Our Concierge or reservation department will suggest the most trusted tour operators and, from experience with former guests, our favorite tours. Our resort is not responsible for guest satisfaction or expectations.