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FAQ

Frequently asked questions


Top questions about The Royal Corin Thermal Water & Spa Resort

Understanding Who We Are - Our Star Rating?

The Royal Corin Thermal Water & Spa Resort is proud to have been rated by Expedia in 2012 as the #3 Romantic Boutique Hotel in the world. In 2010, 2011, 2012, 2013 TripAdvisor winners choice, as the Best Romantic Hotel in Costa Rica and in 2015 winners choice as BEST HOTELS in Costa Rica and best Hotels in Central America. The Royal Corin Thermal Water & Spa Resort is, and always will be, a casually elegant and romantic five star natural Thermal Water and Spa Resort focused on providing warm, attentive, personalized service. The Royal Corin Thermal Water & Spa Resort is not an opulent five star Resort with marble floors and chandeliers. It is not a lively party spot. It was designed for guests seeking a laid-back, natural environment and tranquil destination where they can sink their feet into the thermal waters, enjoy relaxing spa treatments, have a culinary dinner in our Emperador restaurant, relaxing live music with an informal dinner in our exceptional Lava Bar and at the same time, enjoy our beautiful unspoiled nature that surrounds the area. www.royalcorin.com is a good place to start to learn more about the resort’s services, amenities and atmosphere. For insight from other guests, visit Trip Advisor and read as many reviews as possible. To interact with guests and management directly, visit The Royal Corin Thermal Water & Spa Resort page on Facebook. Reservations agents are always available to help as well and can be reached via e-mail at [email protected]

We're planning a family getaway with our children.

The Royal Corin Thermal Water & Spa Resort is a 100% family and children friendly resort. Although we don’t have special playgrounds or kids club for the children, our hotel can supply CD players with children videos in the rooms, children play materials and nanny service. In the surrounding area are lots of activities for children activities to find. Our reception team gladly will advise.

Is The Royal Corin Thermal Water & Spa Resort a good place to bring children/families?

The Royal Corin Thermal Water & Spa Resort is a 100% family and children friendly resort. Although we don’t have special playgrounds or kids club for the children, our hotel can supply CD players with children videos in the rooms, children play materials and nanny service. In the surrounding area are lots of activities for children activities to find. Our reception team gladly will advise.

What is your smoking policy? Are your rooms smoke-free?

All of our rooms are smoke-free. A cleaning fee of $250 USD will be added to the room bill of guests who smoke in their guest rooms.

Do I need a deposit to guarantee my room at The Royal Corin Thermal Water & Spa Resort? Is there a cancellation charge?

A credit card that does not expire prior to arrival is required at the time of reservation as well as a confirmed agreement through the online booking system that you agree to our cancellation policy. We charge the credit card prior to arrival for all room nights reserved. (60 days in Peak season, 30 days in High season, 15 days in Low season) If a reservation is cancelled less days prior to arrival, the full 100% payment is non-refundable. Please review the cancellation information carefully. We strongly recommend that you secure travel insurance for any unforeseen circumstances that may cause you to cancel your stay.

Do The Royal Corin Thermal Water & Spa Resort provide airport transportation?

Yes we do. Please visit our page TRANSPORT

Dining at The Royal Corin Thermal Water & Spa Resort

What about the Emperador Chef Restaurant

Our main restaurant Emperador can be described as one of the best restaurants in the Province. Please take a look at Trip Advisor. Our Executive Chef has worked in the most prestigious Resorts in Costa Rica and The Royal Corin Thermal Water & Spa Resort is proud to offer our clients the experience of a unforgettable lunch or dinner. You will find a mix of International dishes, specialties from the grill, and we offer also gluten free and low calories plates. We advise to make a reservation for dinner.

Can I order drinks and food on the pool?

Yes! Order your Piña Coladas or your lunch from the Basalto Bar.

Can I order food to be delivered to my room?

Yes we offer room service, our restaurant is open for breakfast (6.30 am – 10 am), lunch (12 pm – 5 pm) and dinner (6 pm - 10:00 pm). During these hours we offer also room service. Breakfast is free daily at the resort.

Is the Lava Tapas Bar always open ?

In high season, the Lavabar opens from 7 to 10 in the night. In the weekend we have live Music. The Lavabar is a good place for an informal Tapa dinner and on the terrace you will enjoy a beautiful night view on the Volcano.

Planning your vacation

Do I need a passport to travel to Costa Rica

Yes. We recommend that you apply for a passport early because, we are strict in our cancellation policy, and failure to have the correct documents/passport, which would prevent your travel, would result in full penalties being charged.

What’s the weather like? Do you have a rainy season?

The Area of Arenal has a humid climate, with an average temperature of 67-88 °F , and the natural landscape is green and lush. Dry season is from January until May, although you might expect in dry season sometimes a rain as well in Arenal. Arenal receives an average of 60” of rain a year. To see the current temperature and a three-day forecast, visit: http://www.accuweather.com/en/cr/arenal/112836/weather-forecast/112836

Do I need travel and cancellation insurance?

We highly recommend all guests protect themselves for losses due to last-minute cancellations or no-shows. Because we are a small, independently owned business, we are not flexible when it comes to collecting fees for last-minute cancellations and no-shows. Please read our policy carefully and consider contacting your insurance agent for travel insurance. To find the right Travel Insurance, visit: InsureMyTrip

Is there a minimum night stay requirement?

Minimum stay requirements do apply to some dates due to high demand for our rooms. You will be informed at the time of booking if a minimum stay applies to your dates.

Are there any additional charges?

Many resorts charge in addition to the room rate breakfast, service charges and other fees. At The Royal Corin Thermal Water & Spa Resort we add 13% government tax and no other fees, so there are no surprise charges at check out. When comparing rates, consider that our rates include a hearty full American Breakfast Buffet daily and WiFi. We advise you to add up all the charges at other hotels before comparing rates! If you have questions, please contact our reservations department at [email protected]

Is The Royal Corin Thermal Water & Spa Resort a pet-friendly hotel?

We welcome small, quiet and housebroken pets! Here is The Royal Corin Thermal Water & Spa Resort Pet Policy: When making your reservation at our resort, the pet owner agrees to the Hotel’s pet policies, to be responsible for any damage or injury caused by the pet, and to absolve the Hotel staff of any liability if the pet or another guest is injured. One pet allowed per room, and hotel needs to be informed at time of reservation. We charge a $20 pet fee per day. We require that your pet never be left unattended in the hotel. Barking may disturb other guests. Should guests hear and complain about barking we may have to relocate you to another resort. Pets must be leashed or held when out of the guest room. We provide a sleeping mat and two dishes; no pets are permitted on the beds or furniture.

The Royal Corin Thermal Water & Spa Resort for romance

Is the The Royal Corin Thermal Water & Spa Resort a good place to spend my honeymoon?

The Royal Corin Thermal Water & Spa Resort was voted in 2012 in the Top 3 Best Boutique Resorts in the World by Expedia. It’s the perfect place for your romantic honeymoon! Our Hotel is quiet, and an ideal location for romantic sunset, or exiting activities in the surrounding. Because we are a boutique resort, you get personalized attention. Be certain to let us know you are on your honeymoon at [email protected], because we like to have special complimentary amenities waiting for you - regardless of how you book or which rate plan you are on.

We want a honeymoon in the middle of the action. Is The Royal Corin Thermal Water & Spa Resort for us?

If you are interested in a more active honeymoon adventure with a crowded for people-watching and interaction with other visitors perhaps you might prefer one another Resort. As a casually elegant boutique Resort, our greatest strength is our serene atmosphere, ideal for relaxing, rejuvenating and celebrating love. We will gladly assist you in finding the right resort for you; simply contact us by e-mail with your questions at [email protected]

Can I purchase a gift for an arriving couple at The Royal Corin Thermal Water & Spa Resort?

Certainly; click here for more details. A secure credit card form is there for your order. If you do not see the item you are looking for on the form, contact us by e-mail and we’ll do our utmost to provide the item you desire. Our concierge at [email protected] receives these orders and will confirm them with you.

Rooms

What are some of the features at the resort that guarantee guests a lower footprint when they visit?

Examples include the use of organic cleaning compounds. Multiple trashcans allow for recycling, as much as possibe energy saving LED lighting. We encourage our guests to skip washing towels and sheets every day, in a bid to save water and energy. Our appliances are Energy Star rated, we recycle plastic bottles and and we reuse, reduce and recycle where possible.

Why do the rooms sometimes have dehumidor puriidifiers?

As a result of the tropical weather in Costa Rica and especial in the area of Arenal, humidity and moisture enter the room via open doors and windows. This causes weeping walls, followed by mildew and mold. Over the years, we have searched for healthy and natural solutions to make sure these effects of the climate don't interfere with the guests' in-room comfort.

What is the difference between the various rooms ?

Here are the main differences between our various rooms: Deluxe room: All the Deluxe rooms have full view on the Volcano Arenal and on the Hot Springs. 30 Deluxe Rooms with King Bed, located on the 3th and 4th floor and 12 Deluxe rooms wth double Queen bed, located on the 2th floor. Rooms feature modern, stylish furnishings, contemporary bathroom with marble counter top and hydro massage shower. The room opens onto a large, oversized balcony or terrace. Deluxe Rooms can accommodate a maximum of 2 adults and 2 children under 13 years old. Size is 38 sq mtr. Junior suites: All Junior Suites have full view on the Volcano Arenal and on the Hot Springs. Located on the end of all wings of the building. Each of our 6 Junior Suites is bright and spacious, featuring an intimate and elegantly furnished sitting area that opens out to a balcony and an in room Jacuzzie with television. Bathroom, with luxury amenities like marble countertop and hydro jet shower. Junior Suites can accommodate a maximum of 2 adults and 2 children under 13 years. Size is 58 sq mtr. Master suites: Located in the center of the building, all Master Suites have full view on the Volcano Arenal and on the Hot Springs. Each of our 6 Master Suites is bright and spacious, featuring an intimate and elegantly furnished sitting area that opens out to a balcony and an in room Jacuzzi with television and sitting area. Bathroom, with luxury amenities like marble countertop and hydro jet shower. Master Suites can accommodate a maximum of 2 adults and 2 children under 13 years. Size is 65 sq mtr.

What amenities are included in the rooms?

All room categories feature hairdryers, iron & ironing boards in the hall ways, coffee makers with free coffee, mini-bars, 110-volt electricity outlets and USA plugs for appliances, air conditioning, one or two televisions, room safes, and wireless broadband Internet.

Activities & amenities at The Royal Corin Thermal Water & Spa Resort

What activities are available at The Royal Corin Thermal Water & Spa Resort?

Many ecological and active Tours, water sports, hiking, horseback riding, and dining are available near the resort, and many companies provide free pickup at The Royal Corin Thermal Water & Spa Resort. Please see in - Concierge, under activities, a selection of activities in the surrounding of our resort. Our team can arrange any activity for you.

Do you have a natural Hot Springs pool??

Yes we do. Our springwater comes just from 50 meter deep under our property. We have 2 natural springwater pools, and 6 Jacuzzies with natural Spring Water in our Pool area. Our unique outdoor Sauna is heated by natural steam.

Can I relax in a spa with thermal spring water?

The Royal Corin Thermal Water & Spa Resort proudly features one of the most beautiful spa´s in the Arenal Area and we offer our guests a comprehensive menu of spa treatments. The beautifully-appointed spa is open daily and treatments can be scheduled in advance of your stay, at [email protected] Spa services are optional and are not included in the room rates.

Do you charge for towels and pool lounges?

No, we have plenty of lounge chairs and towels for our guests at no additional charge.

Can I send and receive e-mail from The Royal Corin Thermal Water & Spa Resort?

Yes, and it is free. Wi-Fi and network-connected Internet access is available in all guest rooms and throughout the resort.

Where can I get my clothes cleaned?

Laundry service is, for a fee, available at The Royal Corin Thermal Water & Spa Resort. Clothing submitted before 10 AM will be back in the room the same day in the afternoon.

Money & Currency

Do I need to bring cash?

In our resort we accept cash and all major credit cards, debit cards and room signing privileges for all services within our resort.

Do you accept U.S. Dollars and Euros in Costa Rica ?

Yes, in the country, U.S. Dollars are widely accepted in small denominations and Euros are accepted in select locations in Costa Rica. payment. In our Resort gladly we will exchange little amounts of money. We change from Dollar and Euro in the Costa Rican currency: Colones. We dont change Colones for Euros or Dollars.

What is the standard tipping practice in Costa Rica ?

Similar to many other countries, tipping the bellman, housekeeping, concierge, etc., is customary in Costa Rica. While tipping non-restaurant staff is at your discretion, all restaurants add a service charge of 10% automatically into the bill and distribute it to their staff.

Getting around in Costa Rica

Where is The Royal Corin Thermal Water & Spa Resort in relation to the Airport ?

The Royal Corin Thermal Water & Spa Resort is located Close to the Volcano Arenal, on the right sight of the main road, 4,2 km out of the village La Fortuna, direction to Lake Arenal.

Should I rent a car for my entire stay?

The majority of our guests enjoy renting a vehicle during there stay. This is cheaper in comparison with pay taxi to go to restaurants, attractions or transport from the airport. Our guests have special price and free mobile phone in Adobe Rent a Car, one of the biggest local and longer company in the business. Please for further information visit our page: Transport. In case that you only need a tranfer from the airport to The Royal Corin Thermal Water & Spa Resort, or from our Resort to another destination, The Royal Corin Thermal Water & Spa Resort Hotel service also include paid transfer from the airport to the hotel by our hotel, or from our hotel to any other destination.

What about public transportation and taxis?

The bus stop for our area is located in La Fortuna center. From the Center of La Fortuna to our Resort a taxi driver will charge about US $ 8. Taxi fares are regulated and you may inquire with our concierge about any specific journey you are interested in to learn the price in advance.